Treino

Overview

Treino – Fitness Client Management Platform

Treino has been designed to embrace and facilitate communication between Personal Trainers and their clients. Focusing on making client management easier and including such features as Client Programs, Team Management, Nutrition Plans, Invoicing & Billing in a single source of truth.

Year

2016

My Role

As the lead UI/UX designer, I was responsible for overseeing the entire process of enhancing our eCommerce store. This involved conducting a thorough discovery phase, conducting user research to better understand our target audience, defining the requirements of the project, designing the solution, conducting rigorous testing, and providing continuous support through the launch phase.

Tools used

Identifying Challenges

The Underlying Problems

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Inconsistent commitment

Personal trainers often face the difficulty of clients not committing fully to their fitness goals. Clients may lack consistency in attending sessions, following the recommended diet or exercise plans, or not putting in the necessary effort outside of training sessions.

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Unrealistic expectations

Some clients may have unrealistic expectations about the time it takes to achieve their desired results. This can put pressure on personal trainers to deliver quick results, despite the need for a sustained and realistic approach to fitness

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Lack of motivation or effort

Personal trainers may find it challenging to motivate clients who lack the drive or enthusiasm required to make progress. This can make it difficult to establish a positive and productive training environment.

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Non-compliance with professional advice

Clients may disregard or fail to follow the advice and instructions provided by their personal trainers. This can hinder progress and lead to frustration for both parties.

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Poor communication and feedback

Personal trainers rely on open communication and feedback from clients to continually tailor their approach and training plans. When clients fail to provide necessary feedback or communicate their concerns, it can make it challenging for the trainer to address their needs effectively

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Difficulty in managing expectations

Some clients may have unrealistic expectations of what they can achieve within a given timeframe or with their current level of commitment. Personal trainers must manage these expectations and educate clients about the realistic outcomes of their efforts.

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Resistance to change

Clients may be resistant to making necessary lifestyle or dietary changes to support their fitness goals. Personal trainers may face challenges in convincing clients to adopt healthier habits and make necessary adjustments to their routines.

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Lack of consistency in communication

Clients may not consistently communicate changes in their availability, schedule, or other pertinent information. This can make it challenging for personal trainers to plan and manage their clients' sessions efficiently.

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Help with nutrition programs

Many clients have expressed the need for nutrition programs to better support their goals and improve their dietary habits. They feel that having access to informative and well-designed nutrition programs would greatly benefit their overall lifestyle.

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Clear and comprehensive video content

clients have highlighted the importance of clear and comprehensive content, including instructional videos, to support their exercise routines. They believe that having access to well-designed instructional materials would enhance their understanding of proper exercise techniques and enable them to perform exercises effectively and safely.

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Non-payment or late payments

Personal trainers may encounter issues with clients not paying on time or avoiding payment altogether, which can disrupt their business operations and financial stability.

The Goal

We start with our principle  goals of focus.

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Streamline client onboarding

Simplify the process of gathering client information, setting goals, and creating personalized training plans for trainers

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Efficient client scheduling

Optimize appointment scheduling, tracking sessions, and handling rescheduling to minimize administrative time.

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Centralized client communication

Provide trainers with a convenient communication hub, including in-app messaging, video calls, and progress updates.

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Analytics and progress tracking

Offer robust analytics and progress tracking tools for trainers to monitor client performance, make data-driven decisions, and adjust training plans.

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Simplified client management

Provide trainers with easy access to client profiles, training history, goals, and relevant medical information for personalized coaching

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Client progress documentation

Enable trainers to efficiently document and track client progress, including measurements, photos, and notes for comprehensive record-keeping.

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Customizable training templates

Offer customizable training templates for trainers to create and save personalized workout plans efficiently.

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Nutrition plan integration

Integrate personalized nutrition planning features for trainers to easily manage clients' dietary requirements and track progress.

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Simplified payment management

Enable trainers to manage client payments seamlessly through the platform, including invoicing, tracking payments, and setting up recurring payment plans.

Wireframing & Prototyping

Time to start some low-fidelity wireframing.

During the low-fidelity wireframes phase, the focus was on creating simple visuals that depicted the structure and layout of a digital product. The emphasis was on functionality and information architecture. This allowed for collaboration and feedback, ensuring alignment with project goals. These wireframes served as blueprints for design elements and interactions, enabling the evaluation of usability and the refinement of ideas. The low-fidelity wireframes played a crucial role in fostering a shared vision among all involved parties before progressing to more refined designs.